Upload your valid prescription via the web or WhatsApp on our number 7567567561.

Yes, a valid prescription from a registered medical practitioner is mandatory for all prescription medicines. If you do not have a prescription, we can provide a free doctor consultation from our end, after which you can place your order. Over-the-counter (OTC) products may be ordered without a prescription. We strictly comply with all applicable pharmacy regulations in India.

Absolutely. DAWA sources all medicines exclusively from licensed and authorised distributors and manufacturers. Every product is verified for authenticity before dispatch. We are a licensed pharmacy holding valid FDA and GST certifications.

We guarantee delivery within 24 hours for orders placed within the serviceable area of Mumbai. For locations outside our standard delivery zone, our team will inform you of the estimated delivery timeline at the time of order confirmation.

DAWA offers a flat 20% Saving on every order. However, the actual discount may vary depending on the medicine or OTC product. The applicable Saving is automatically applied and reflected in the final invoice shared with you. No coupon code is required — the Savings is standard for all customers on all eligible products.

We accept a wide range of payment options including UPI (Google Pay, PhonePe, Paytm), credit and debit cards, net banking, and cash on delivery (COD) for eligible orders. Payment details will be shared by our team once your order is confirmed.

We may contact you to ascertain any damage or defects in the product prior to issuing a refund/replacement. If approved, your return request will be processed, and we will arrange for the return items to be picked up within 24-48 hours or on the specified pickup date. Please ensure that the return package is ready in its original packing sent by Dawa pharmacy, along with a handwritten Invoice Number/Order Number mentioned on the box/bag in which the products are returned. Alternatively, you can also include our invoice in the return package to identify the order that the medicines belong to. Once the package is received at the Dawa Pharmacy warehouse (usually within 5 to 7 days), the returned medicine or products will be verified, and a refund will be initiated to your Dawa Pharmacy Wallet (TM Wallet) within 48 hours of receiving the returned medicines.

Items cannot be returned if they have been opened, partially used, tampered with, or misused. Additionally, if the product packaging and/or packaging box and/or packaging seal has been tampered with, or if any accessories/add-ons/freebies supplied with the product are missing, the item cannot be returned. Products related to personal care, baby care, healthcare devices (such as glucometers, glucometer strips/lancets, thermometers, oximeters, etc.), as well as all COVID essential products, are non-returnable.

You can reach us via WhatsApp or call us on 7567567561. Alternatively, you can email us at care@dawa.com. Our customer representative team is available 7 days a week from 8:00 AM - 10:00 PM.